FAQs

We don’t keep ready-to-ship stock, but depending on the circumstances, we may be able to accommodate a quicker turnaround. Please get in touch with us at josh@sonder.co.nz as soon as possible after placing your order, or leave a note at checkout.

We don’t offer embossing on items not made by us. Since leather can vary widely in finish, texture, and quality, we can’t guarantee a consistent or high-quality result — and we’d hate to risk damaging something important to you.

Because each item is made to order, we can accommodate changes or cancellations only if requested shortly after the order is placed. If you need to make an adjustment, please contact us as soon as possible — we’ll do our best to help before your item enters production.

Due to the complexity and cost involved, we only accept custom orders for wholesale or corporate customers. Read more here.

All orders are packaged in our branded kraft boxes and wrapped in black tissue paper. While we don’t offer additional gift-wrapping options, we’re happy to include a handwritten note — just leave your message at checkout.

Since all our items are made to order, we aim to process and dispatch them within 10 business days (excluding weekends and public holidays) from the time you receive your order confirmation email. You’ll receive a separate notification with tracking details once your order has shipped.

Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout.

Please allow 1-3 business days for delivery to New Zealand addresses. International shipping delivery times are estimated at checkout. You will receive a tracking number when your order has shipped.

Yes, we accept returns or exchanges within 30 days of delivery, provided the item is unused and not customised. Read our full returns policy here.

To arrange a return, please contact us at josh@sonder.co.nz within 30 days of receiving your order. We’ll guide you through the next steps.

If your order arrives damaged or incorrect, please email us at josh@sonder.co.nz as soon as possible, including your order number and a photo of the item’s condition. We handle these situations on a case-by-case basis and will do our best to resolve the issue quickly and fairly.

We use vegetable-tanned kangaroo leather sourced from Australia. It’s known for its strength, lightness, and durability. You can read more about it here.

We offer a 50-Year guarantee against faults in workmanship for Driving wallets, Notebook covers, Card sleeves, Business card holders. 50-year guarantee is not applicable to products that have externally sourced hardware such as Belts, Key fobs and Coffin fobs.

You can find our guide to leather care here.

Yes — all leather develops a patina over time. With use and exposure to light, the leather will gradually darken and develop a rich, unique character.